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Frequently Asked Questions

Click any question below to be taken to the answer. Click on the word "top" to be brought back to the top of the page.

 

 

Questions? 

Click here to contact us.


Are you approved by the NCBTMB?

Yes.  We also have courses that are exclusively for state renewal. Those will be marked.

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Are you state approved?

We are approved in most states. Click the "License Renewal" tab above and see if your state accepts our courses. If you want to check our NCBTMB approval, there's a button that takes you right to our page on their site.

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Aside from the course price, are there additional fees?

There are no additional fees if you are downloading the textbooks and taking your courses on the net.

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Can I enroll over the phone?

Absolutely. Call toll free 1-866-506-1999, anytime.

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Do I have a time limit in which to complete a test?

No, the test is not timed.

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Do you have a professional roles and boundaries course?

Yes, our courses entitled Ethics, Four Hours Ethics and Psychologial Dynamics: Roles and Boundaries each include 2 hours of professional roles and boundaries.

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Do you list my course completions with CE Broker?

Yes, for those of you licensed in Florida and Georgia, we automatically list your course completion with CE Broker. 

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How do I get to my class?

Click on the Log In tab at the top of this page. If you need help, just give us a call.

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How do I know my information is secure?

Your information is encrypted using industry standard SSL technology. This provides safety and privacy.

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How do I pay for a course?

Just click the buy now button for the course/courses you want, or call toll free 1-866-506-1999, anytime. If you would like to mail a check or money order, click the "Contact Us" tab above.

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How do I register?

There are 2 ways to register. You can either click the image on the banner that says  "Register" or when you click to buy your courses, it will automatically lead you through the registration process.

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How will I receive my certificate?

A certificate is automatically generated when you pass a test.

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I found I can submit a test, but I haven't paid yet. Is that normal?

Yes, it's fine...Taking the test before paying is offered as a courtesy. We email you your answers. Once you've enrolled (paid) you just check them off  in your member's area and print your certificate.

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Is a test I take before paying, the real test?

Yes, it is the same test as enrolled students take. We want you to be able to see how easy the process is.

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What are your cancellation and refund policies?

Our BreatheEasy™ money-back guarantee means students can get a full refund within 1 year of purchase provided they have not yet passed the test.  Most of our courses are completly internet based but if any books were mailed, just the cost of the books and mailing are deducted from the refund.

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What happens if I miss too many questions? Am I allowed to test again?

Certainly. And there is no charge to take a test over. Retest until you pass; it's free.

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What is a passing score?

70 percent is a passing score.

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What is the deadline to register?

It is open registration. You can register anytime.

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What is the difference between CEU and CE

The NCBTMB and the State of New York use "CE" or "CE hour" to mean an hour of continuing education.

Other states such as Maryland--and many students--use "CEU" to mean the same thing.

We use both terms interchangeably on our web site (CE and CEU). We mean an hour of continuing education when we use either word.

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Who sees how I scored on the tests?

Only the school knows your test scores. State boards and the National just want to know if you passed and were issued a certificate.

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Why are your prices so low?

We believe in giving our students the lowest possible price.

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Will I be receiving promotional material from you?

We very rarely send promotional material. If we have a huge sale, of course, we will send you a heads up email. At the bottom of the email will be an opt-out button.

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